Fa11 believes gaming should be a source of entertainment, not stress. We want every member to play responsibly and ensure that gaming never becomes a source of harm. On this page, we'll walk you through all the ways to stay in control.
Responsible gaming means enjoying gaming as a leisure activity — one where you stay in control of your time and money. At fa11, responsible gaming isn't just a policy; it's part of our core values. We want every member to find joy in gaming, without it ever becoming a source of harm to their family, finances, or mental health.
Online gaming is growing fast in Bangladesh. Many people enjoy slots, Fish Games, or Sports Betting on fa11 purely for entertainment. However, for a small number of players, gaming habits can spiral out of control. Keeping you from reaching that point is exactly what fa11's responsible gaming program is designed to do.
Fa11 believes your well-being matters more than any win or loss. That's why we offer multiple tools and features to help you manage your gaming with ease. Using these tools isn't a sign of weakness — it's the mark of a smart player.
Keep in mind: Gaming is entertainment. Never chase losses or play on impulse.
Most players enjoy gaming responsibly without any issues. That said, certain warning signs are worth watching out for. If any of the following apply to you, take action right away:
If you notice two or more of the signs above, don't wait — reach out to fa11's support team or contact one of the professional organisations listed below.
Answer the following questions honestly. This is a simple self-assessment to help you understand where your gaming habits currently stand.
If you answered "Yes" to more than one or two questions, use the control tools below and seek support if needed.
Fa11 has built a range of practical tools to help members develop responsible gaming habits with ease. All tools are completely free and available at any time:
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit cannot be increased before the chosen period ends.
Set a maximum amount you are willing to lose within a given period. Once the limit is reached, play will automatically stop.
Set a maximum duration for each gaming session. Once the time is up, fa11 will alert you and encourage you to take a break.
A message will appear periodically to let you know how long you have been playing and your total winnings or losses so far.
If you feel you need a temporary break, you can suspend your account for anywhere between 24 hours and 30 days.
Setting limits at fa11 is simple. See the table below for the different limit types and how they apply:
| Limit Type | Duration | Can be changed | Takes effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Takes effect immediately | Instant |
| Loss Limit | Daily / Weekly / Monthly | Extendable after 7 days | Instant |
| Session Time | Per Session | Anytime | From the next session |
| Reality Check | 15 min / 30 min / 1 hour | Anytime | Instant |
| Cool-off Period | 1 – 30 days | Not before the time is up | Instant |
To set limits, log in to your fa11 account and go to "Account Settings > Responsible Gaming".
If you feel your gaming habits are getting out of control and you need a longer break, self-exclusion is the right option for you. It is fa11's most effective protection measure.
To self-exclude, contact fa11 customer support via live chat. Our team will assist you with complete confidentiality.
Fa11 is strictly for users aged 18 and above. We take the protection of minors from online gaming very seriously and maintain firm measures to enforce this.
Advice for Parents: If you have children or teenagers at home, install parental control software on shared devices. Keep passwords and payment details out of their reach. If you suspect a minor is using fa11, contact us immediately.
If a minor is found to have opened an account, that account will be closed immediately and all associated data will be deleted.
If you feel gaming is having a negative impact on your life, you don't have to face it alone. fa11's support team and professional organisations are always here for you.
Remember — asking for help takes courage. fa11 always puts your well-being above the enjoyment of gaming.
We don't just entertain — we make sure you always stay safe and in control.
Set deposit and loss limits at fa11 to keep your gaming budget fully under your control. Overspending is no longer an option.
The session timer and Reality Check will remind you how long you have been playing. When the time is up, take a break and stay refreshed.
From a short cool-off to permanent self-exclusion — choose the option that best fits your needs on fa11.
A strict age verification process ensures that only users aged 18 and above can open an account at fa11.
Whatever the issue, fa11's Bangla-speaking support team is always here for you — day or night.
View your complete gaming history — time spent, winnings, and losses. Transparency is at the heart of how we operate.